David Jones

DAVID JONES 8th October 09 Strategic Recommendations Report 08 Fall Executive Summary The Australian retail sedulousness is experiencing significant changes in both macro and industry environments. Companies ar required to improve customer service quality to give customers as rivalry for customers is increasing due to the rising amount of online retailers. To meet this challenge, David Jones should expand into online retailing. Building customer allegiance ordain determine the viability of the transformation into a successful e-commerce company. Additionally, identification of stakeholders and their requirements be crucial in major organisational changes. To respond to changes in the outside environment, David Jones should scale back on capital expenditure on its lively business model and invest in applied science to build a cutting-edge e-commerce platform. Improving the efficiency of existing operations would secure the financial position of David Jones, while resources atomic number 18 devoted to the new business model. Employee empowerment and establishing customer verity levels would realise higher customer service and build loyalty for current and future operations. These organisational changes would not only result in improved shareholder value, but also meet demands from disparate stakeholder groups. Table of content 1.

INTRODUCTION3 2.EXTERNAL ENVIRONMENT ANALYSIS3 2.1. macro instruction Environment3 2.2. Industry Environment4 2.3. Internal Analysis and system4 3.STAKEHOLDER ANALYSIS5 3.1. Primary Stakeholders5 3.2. Secondary Stakeholders6 3.3. Social and Institutional Pressures and Trends7 4.strategic RECOMMENDATIONS7 4.1. Development of Future operations7 4.2. Improvements in Existing Operations8 5.ORGANISATIONAL IMPACT10 5.1. E-commerce platform10 5.2. Customer loyalty programs10 5.3. Employee Empowerment11 6. mop up11 7.REFERENCE LIST1 1.... If you want to get a undecomposed essay, order it on our website: Orderessay

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