Friday, December 21, 2012

Reference of Hotel Industry

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N. and Wagner, J. (1999), A model of customer satisfaction with service encounters involving failure and recovery, Journal of Marketing Research, Vol (36) August, pp. 356 372. 9. Tax, S.S., and Brown, S.W., (1998), regain and Learning From Service Failure, Sloan Management Review, Vol. 40, No. 1, pp. 75 -88 10. Lewis, B.R. (1989), Quality in the Service Sector: A Review. In Service Quality in the Financial Sector, 7 (5) pp 13 22. 11. Edgett, S. and Parkinson, S. (1993). Marketing for service industries a review, The Services Journal, Vol. 13, No. 3, pp. 19 39. 12. Dibb, S., Simkin, L., Pride, W.M. and Ferrell,... If you want to get a full essay, swan it on our website: Orderessay

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